Ventures by Drex Ltd. · Turks Ventures
Privacy, explained clearly.
This policy explains what information we collect when you visit TurksVentures.com, contact us, make a booking or join one of our services—and how that information is used and protected.
Last updated · August 26, 2026Information we collect
It depends on how you interact with us.
Simply browsing the website provides less information than making a reservation, signing a waiver or participating in a trip. We may collect the following:
Your name, email address, phone or WhatsApp number and preferred way to be contacted.
Trip choice, date, time, guest count, age groups, accommodation, pickup request, dietary needs and special requests.
Booking ID, amount paid, payment status, refund information and the limited billing details supplied to us by the payment provider.
Email, forms, calls, SMS, WhatsApp or social messages, reviews, complaints and customer-service correspondence.
Signed waivers, check-in records, emergency or medical information voluntarily shared for safety, and incident records.
IP address, browser, device, pages viewed, referral source, cookies and similar analytics or advertising information.
We may also hold guest-submitted media, tour photos, public social tags, security footage, vessel timing, route information, weather records or crew notes when connected to service delivery, safety, an incident or a dispute.
How information is used
To manage your experience and operate responsibly.
- Answer inquiries, check availability and manage reservations.
- Send confirmations, directions, reminders and day-of-service updates.
- Prepare the crew, vessel, food, equipment, guest manifest and requested pickup.
- Support check-in, waivers, safety decisions, emergencies and incident response.
- Process payments, refunds, invoices, accounting records and taxes.
- Prevent fraud and respond to complaints, insurance matters, disputes or chargebacks.
- Maintain and improve our website, instructions and customer service.
- Send promotional messages only where you have requested them or where otherwise permitted. You may opt out at any time.
Bookings, payments and outside services
Some parts of the guest journey use other companies.
When you open an outside booking link, map, review platform or social service, that provider may collect information under its own privacy policy and terms.
Peek and other authorized booking or payment providers may process reservations, card payments, confirmations and refunds. We receive the information needed to manage the booking, but not the complete card number entered through those systems.
If you reserve through a hotel, villa host, concierge, travel advisor, Viator, Tripadvisor or another booking partner, that business may send us the details required to operate your reservation.
Email, phone, SMS, WhatsApp and social platforms may process contact details, message content and delivery information when you communicate with us.
Hosting, analytics, advertising, maps, review features and embedded tools may use cookies or similar technology. You can block or delete cookies in your browser, although some website features may not work as intended.
Some providers operate outside the Turks and Caicos Islands, so information they process may be handled in another country under that provider’s safeguards.
Waivers, verification and guest media
Operational records and promotional media are handled differently.
Waivers and verification
A digital waiver or check-in system may record a signature, timestamp, booking information and a verification image. These records help confirm attendance, authorization and acceptance of safety terms, and may be used for incident, insurance, fraud or payment-dispute review.
Photos and videos
We may share guest media when permission has been given, when content is sent or publicly tagged to us, or when another applicable basis allows its use. Tell the crew if you do not want your image used for promotion. Requests to remove media from channels we control will be reviewed.
Security footage and records kept for safety, incidents, insurance, fraud prevention or disputes are not treated as promotional content.
Sharing, storage and security
We share only what is reasonably needed.
We do not sell guest information. Limited information may be shared with our captains, crew and authorized staff; Clear Wave TCI when routing or supporting an inquiry; and the providers that help us manage bookings, payments, messaging, hosting, accounting, insurance and technical services.
Relevant records may also be shared with banks, insurers, professional advisors, payment providers or public authorities when required or permitted by law, or when reasonably necessary to protect people or property, investigate fraud, respond to an incident, enforce our rights or resolve a claim or chargeback.
How long information is kept
We keep information only for as long as it is reasonably needed for the purpose collected and for normal booking, accounting, tax, waiver, safety, insurance, fraud-prevention, customer-service or legal requirements. When information is no longer needed, it may be deleted, archived or anonymized.
How information is protected
We use reasonable administrative and technical safeguards. No website, email, phone, wireless network or online platform can promise perfect security, so please avoid sending unnecessary sensitive information through ordinary messages.
Children and family bookings
Children’s details should be provided by an adult.
Our services welcome families, but the website is not intended to collect personal information directly from young children. A parent, legal guardian or booking organizer may provide a child’s name, age group, safety needs and waiver information when arranging participation.
A parent or guardian should tell the crew if they do not want a child included in promotional photos or video. Records needed for check-in, safety, incidents or verification may still be kept for their operational or legal purpose.
Your choices
You may ask us to review your information.
You may contact us to ask what information we reasonably hold about you, correct inaccurate details, stop promotional messages, or request deletion or removal of media from a channel we control.
Some records cannot be deleted immediately when they are still needed for a booking, payment, refund, waiver, safety matter, accounting, insurance, fraud prevention, legal claim or investigation. We may need to verify your identity before acting on a request.
Send your name, booking date if applicable, the email address or phone number used for the reservation, and a clear description of your request.
Privacy requests
Contact Ventures by Drex Ltd.
For privacy questions or requests, email us directly. Booking questions can continue through our regular Contact page.