Quick Summary of Our Terms

This is a helpful overview. For full details, see Terms & Conditions below.

Bookings & Payments: Deposit may be required; balance due before departure. Prices in USD; taxes/fees may apply.
Pricing & Guests: Base price covers up to 6 guests and includes fuel. Extra guests beyond 6 incur a per-person charge.
Activities & Time: Not all activities fit in short charters (e.g., fishing and snorkeling in 2–3 hrs).
Cancellations (Guest): 48h+ full refund; 24–47h 50% refund; <24h or no-show: no refund.
Cancellations (Operator): Unsafe weather/mechanical: reschedule or full refund (excludes third-party costs).
Weather & Safety: Captain may adjust routes/activities. Guests must follow crew instructions.
Liability: Water activities carry inherent risks; you accept these when booking. We’re not liable except for proven negligence under applicable law.
Law: Governed by the laws of the Turks & Caicos Islands.

Ready to go? See our Booking Page, browse Activities, or view our Gallery.

Privacy Policy & Terms and Conditions

Please review these policies before booking. They apply to our website, booking tools, email, and services provided to guests.

Ventures by Drex Ltd. — Privacy Policy

Effective Date: 19-09-2025
Company: Ventures by Drex Ltd. DBA “Turks Ventures” (“we,” “our,” “us”)
Website: www.turksventures.com
Contact: info@turksventures.com • +1 (649) 341-4551

We respect your privacy. This policy explains what we collect, how we use it, and your choices. It applies to our website, booking tools, email, and other services we provide to guests.

1) Information We Collect

Booking & Contact Details: Name, email, phone, group size, charter date/time, preferences.
Payment Information: Processed securely by our payment providers; we do not store full card numbers.
Communications: Messages you send us (email, forms, SMS/WhatsApp), reviews, service feedback.
Technical Data: IP address, device/browser info, pages viewed, and cookies for analytics and site performance.
Media (optional): Photos/videos captured during experiences if you consent to marketing use.

2) How We Use Your Information

Deliver services: Manage bookings, confirmations, reminders, and itineraries.
Support & safety: Coordinate logistics, guest safety, and on-the-day updates.
Improve our website & services: Analyze usage to enhance content and performance.
Marketing (only with your consent): Send news or offers; unsubscribe anytime.
Legal compliance: Meet legal, tax, and reporting obligations.

3) Legal Bases for Processing

Contract: To provide your booked charter and related services.
Legitimate interests: Improve operations, prevent fraud, keep our site secure.
Consent: For marketing communications and optional media use.
Legal obligation: Where laws require retention or disclosure.

4) Cookies & Analytics

We use cookies (small files on your device) to make the site work and understand how it’s used. You can control cookies in your browser settings—some features may not function without them.

Essential: Security, load balancing, basic functionality.
Analytics: Understand traffic and page performance.
Preference: Remember choices like language or previous inputs.

5) Sharing Your Information

We do not sell your personal data. We share limited information only as needed to run our business:

Service providers: Booking platforms, payment processors, email/SMS tools, analytics, website hosting.
Operational partners: When necessary to deliver your charter safely and on time.
Legal & safety: If required by law or to protect guests, crew, or property.

6) Payments

Payments are processed by third-party providers using encryption and industry-standard security. We receive confirmation of your payment status, not your full card data.

7) Data Retention

We keep your information only as long as needed to provide services, meet legal obligations, resolve disputes, and improve operations. When no longer needed, we delete or anonymize it.

8) Your Choices & Rights

Access & correction: Ask for a copy of your data or to update it.
Deletion: Request deletion when we no longer need your data.
Marketing: Opt out at any time via the email footer or by contacting us.
Cookies: Manage cookie preferences in your browser.

To make a request, email info@turksventures.com. We’ll respond in a reasonable timeframe.

9) International Transfers

We are based in the Turks & Caicos Islands. Service providers may process data in other countries. Where required, we use safeguards such as contractual protections.

10) Children’s Privacy

Our services are not directed to children under 13. If you believe a child provided personal data without consent, contact us and we’ll remove it.

11) Third-Party Links

Our site may link to third-party websites. Their privacy practices are their own—please review their policies.

12) Updates to This Policy

We may update this policy to reflect changes in our services or the law. We’ll post the new version here with an updated “Effective Date.”

Contact Us

Ventures by Drex Ltd.
Providenciales, Turks & Caicos Islands
Email: info@turksventures.com
Phone: +1 (649) 341-4551

Planning your day on the water? See our Booking Page, explore Activities, or view our Gallery.

Terms & Conditions

1) Booking & Confirmation

Reservations are confirmed upon successful payment; a confirmation email will be sent.
Please verify charter date, time, number of guests, and inclusions upon receipt.

2) Cancellation & Weather Policy

24+ hours before departure: Full refund.
Within 24 hours / No-shows / Late arrivals: Non-refundable.
Unsafe weather or mechanical issues: Captain/company may cancel or reschedule; you may choose a full refund or a new date/time.
Tours begin and end on schedule; late arrivals do not extend charter time.

3) Payments, Chargebacks & Fraud Protection

Payments are processed by PCI-compliant providers. We do not store full credit card numbers.
Chargebacks: Filing a chargeback without contacting us first may be disputed with evidence (signed waivers, receipts, vessel GPS logs, time-stamped photos, crew statements).
Fraud Prevention: We utilize anti-fraud tools and reserve the right to cancel any booking suspected of unauthorized card use or fraudulent activity.
Chargeback Protection: By booking, you acknowledge these Terms and authorize the transaction. Service delivery is evidenced by boarding records and captain logs.

4) Liability, Safety & Conduct

All water-based activities involve inherent risks. Participation is voluntary and at your own risk.
Guests must follow captain/crew instructions at all times. Failure to comply may result in activity or charter termination without refund.
Life jackets are mandatory for children and available for all guests.
Alcohol/Drugs: Responsible drinking is permitted. Excessive intoxication, illegal substances, or unsafe behavior may result in refusal of service or early termination of the trip with no refund.
Watersports: Activities such as tubing, sea scooters, wakeboarding, Subwing, snorkeling, cliff jumping, jet ski/jetcar, and fishing are conditions-dependent and may be canceled or modified for safety.
You are responsible for personal belongings; the company is not liable for loss or damage to personal items brought aboard.

5) Itinerary Changes & Captain’s Discretion

The captain has final authority on routing, pace, and activities based on weather, tides, sea state, conservation rules, and time management. Alternative stops may be offered if conditions change.

6) Licenses & Regulations

Fishing: Ages 12–65 typically require a fishing license (per person). Please request this in advance.
Conch/Lobster (seasonal): Harvest is regulated. We follow all TCI laws and marine conservation rules.

7) Damage & Cleaning Fees

Guests are responsible for the cost of damage to equipment or excessive cleaning caused by negligence or prohibited behavior.

8) Governing Law

These Terms are governed by the laws of the Turks & Caicos Islands. Any disputes shall be brought before the competent courts of Turks & Caicos.

Agree & Book Your Charter Email Questions Call/Text +1 (649) 341-4551